Privacy Policy
CPAP Assist is committed to protecting your privacy and handling your personal information responsibly. This Privacy Statement outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
When you purchase products or services from CPAP Assist, we collect personal information necessary to complete the transaction. This may include your name, contact details, delivery address, and payment-related information.
When you browse our website, certain information is automatically collected, such as your IP address, browser type, and operating system. This information helps us improve website functionality, performance, and user experience.
With your consent, we may also collect your contact details for email or SMS communications relating to updates, products, or services.
2. Consent and Use of Information
By providing personal information to complete a transaction, place an order, arrange delivery, or process a return, you consent to the collection and use of that information for those purposes.
Where personal information is required for secondary purposes, such as marketing communications, we will seek your explicit consent or provide a clear option to opt out.
You may withdraw your consent at any time by contacting us using the details provided at the end of this statement.
3. Disclosure of Personal Information
We may disclose your personal information where required or authorised by law, or where necessary to provide products or services. This may include disclosure to service providers, payment processors, logistics partners, or regulatory authorities.
Personal information may also be disclosed if there is a breach of our Terms and Conditions or other lawful obligations.
4. Website Hosting and E-Commerce Platform
Our website is hosted on Shopify Inc., which provides the e-commerce platform used to deliver our products and services. Your information is stored through Shopify’s data storage systems and secured servers protected by industry-standard security measures.
If you choose to complete a purchase using an online payment gateway, payment information is processed and encrypted in accordance with PCI-DSS (Payment Card Industry Data Security Standards). Transaction data is retained only for as long as necessary to complete the transaction.
For further information, you may review Shopify’s Privacy Policy and Terms of Service on their website.
5. Third-Party Services
We may use third-party service providers to support our operations, such as payment processing, delivery services, and analytics. These providers are authorised to use your personal information only as required to perform their services.
Some service providers may be located outside Australia. Where this occurs, reasonable steps are taken to ensure overseas recipients handle your information in a manner consistent with Australian privacy requirements.
Once you leave our website or are redirected to a third-party platform, this Privacy Statement no longer applies.
6. Data Security
CPAP Assist takes reasonable and appropriate measures to safeguard personal information from misuse, interference, loss, unauthorised access, or disclosure. This includes the use of secure technologies, encryption, and internal access controls.
While no method of electronic transmission or storage is entirely secure, we adhere to recognised industry standards to protect your information.
7. Cookies
Our website uses cookies to support functionality and improve user experience. Cookies may collect session-related data, site usage statistics, and shopping cart information. You may choose to disable cookies through your browser settings, although this may affect site functionality.
8. Age Restrictions
By using this website, you confirm that you are of legal age in your state or territory of residence, or that you have consented to any minor dependants using the site under your supervision.
9. Changes to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in legal requirements or business practices. Updates will take effect upon publication on our website.
If CPAP Assist undergoes a business transition, such as a merger or acquisition, personal information may be transferred as part of that process.
10. Collection and Use of Health Information
To provide sleep health products and related services, CPAP Assist may collect sensitive health information, including sleep study results and therapy requirements. This information may be collected directly from you or from authorised third parties such as medical practitioners, sleep physicians, diagnostic providers, or equipment manufacturers.
Health information is collected and handled in accordance with the Australian Privacy Principles and used solely for purposes including:
Disclosure of health information may occur to authorised healthcare professionals, service providers, manufacturers, or other parties involved in your care, where permitted by law.
All health information is stored securely, and access is restricted to authorised personnel only. CPAP Assist staff are bound by confidentiality obligations as part of their employment.
11. Access, Corrections, and Enquiries
You may request access to, correction of, or deletion of your personal information, or lodge a privacy-related complaint, by contacting us using the details below.
CPAP Assist
Phone: (02) 6056 8846
Email: info@cpapassist.net
Address: 32 Thomas Mitchell Drive, Wodonga VIC 3690
Starting CPAP therapy can feel a bit overwhelming — but it doesn’t have to be. At CPAP Assist, we keep things straightforward with trusted machines, masks, and accessories from ResMed, Philips, and Fisher & Paykel. Our goal is simple: help you get a better night’s sleep, with gear you can rely on and support that feels personal.
© 2025 CPAP Assist. Powered by Shopify
