Frequently Ask Questions
General CPAP Questions
What is CPAP therapy?
CPAP (Continuous Positive Airway Pressure) therapy is the most common and effective treatment for sleep apnoea. It works by gently delivering air through a mask to keep your airway open while you sleep, helping you breathe easier and sleep better.
Do I need a doctor’s referral to use CPAP?
To purchase a CPAP machine in Australia, you’ll generally need a sleep study and prescription. However, some services like machine rentals and mask fittings can be accessed without a referral.
How long does it take to get used to CPAP?
Everyone’s different. Some people adjust within a few nights, while others take a few weeks. That’s completely normal — and we’re here to support you with mask fit, comfort tips, and setting adjustments along the way.
Which CPAP machine is best for me?
The best machine depends on your diagnosis, pressure needs, comfort preferences, and budget. We stock trusted brands and take the time to help you choose the right option for your needs.
CPAP Subscription (Coming Soon)
What is the CPAP subscription service?
Our CPAP subscription service is coming soon and is designed to make CPAP therapy simpler and more affordable. It will bundle essential supplies and ongoing support into one easy plan, so you don’t have to worry about remembering replacements.
When will subscriptions be available?
We’re currently working behind the scenes to get everything ready. Keep an eye on our website or sign up for updates so you’ll be the first to know when it launches.
CPAP Machine Rental
How does CPAP machine rental work?
Our rental service is designed to help you get started quickly and confidently — with no doctor referral required.
How do I book a CPAP rental?
Simply book your rental with our team, online or in-store, and we’ll guide you through the next steps so you can get started without delays.
What machines can I try?
You’ll be able to trial trusted brands, including ResMed and Philips DreamStation, giving you peace of mind before committing to a purchase.
What happens during the rental period?
You’ll use the machine at home while we support you with any setting changes or comfort adjustments needed to help you sleep better.
What happens at the end of the rental?
At the end of your rental, you can choose to extend it, return the machine, or purchase your own CPAP machine with confidence — knowing what works best for you.
Sleep Test (Home Sleep Study)
What is a home sleep test?
A home sleep test is a simple, overnight test that helps diagnose sleep apnoea in the comfort of your own bed.
Do I need a doctor’s referral?
Yes. You’ll need to visit your GP to obtain a referral to access the sleep test.
How does the sleep test process work?
Once referred, our team will fit the device on you in-store and show you how it works. You’ll take it home, sleep with it overnight, then return it the next day.
What happens to my results?
We send your data to Sleep Diagnostics for professional analysis. Your doctor will then review the results with you and recommend the most suitable treatment — whether that’s CPAP therapy or another option.
Mask Fitting
Do you offer mask fitting?
Yes — we offer free CPAP mask fitting sessions to help you find the most comfortable and effective mask for your therapy.
How does the free mask fitting work?
You’ll book a session with our friendly team, try different mask styles (nasal, full-face, or pillows), and receive personalised adjustments to ensure the best fit.
Can I try multiple masks?
Absolutely. Comfort is key, so we encourage trying different options to see what feels right for you.
What if I bought my CPAP machine somewhere else?
No problem at all. You can still book a paid mask fitting session, and we’ll provide expert guidance to help you choose and adjust the right mask for your needs.
